State of Iowa Bid Opportunities
Bid Information
RFQ ODR JB082219
Online Dispute Resolution RFQ JB082219
Request for Quotes
Polk
Description
Judicial Branch Information Technology is issuing this Request for Quote ("RFQ") on behalf of the Iowa Judicial Branch (IJB) to develop a platform for Online Dispute Resolution. This RFQ is for noncriminal traffic cases. For fiscal year 2017-2018, the IJB handled 504,307 non¬criminal traffic cases.
The IJB is a unified state court system that functions under one administrative head, the Chief Justice of the Supreme Court of Iowa. The IJB consists of eight districts.
The IJB seeks to launch a pilot project for an Online Dispute Resolution (ODR) portal that enables the public with little or no legal experience to initiate cases and manage them to conclusion. The portal would initially support noncriminal traffic cases in a limited number of counties. The IJB envisions the potential to expand the platform for the other pilot projects (small claims consumer debt and landlord/tenant) cases.
The ODR solution should integrate services for self-represented litigants, including online triage, form filling and submission, electronic payment, electronic reminders, and electronic IJB processing. Self-represented litigants often spend hours seeking appropriate guidance and legal assistance, or wait in lines at courts unprepared for the process of initiating their case and/or resolving their legal issue.
The IJB wants to increase access to justice for all court-users and especially for that segment of the public that has limited time and resources to engage effectively with the court, such as those in rural areas . The portal would enable this interaction through smart devices connected to the Internet and an easy to navigate portal with features that:
• Help the public easily select an appropriate process to solve and/or negotiate their legal issue.
• Facilitate and where possible, automate, and guide the input of information.
• Make the court processes more understandable and accessible.
• Enhance the public's experience with the courts with a customer focus.
• Use technology effectively to deliver better, more cost-effective services
The Iowa Judicial Branch has been selected as one of the Pew demonstration pilot projects that will receive a full outcome evaluation. The vendor should understand that this may entail additional disclosure of technical information about platform capabilities and required data collection.
Agency Information
444
Judicial
1111 East Court Avenue
Des Moines, IA 50319
Contact Information
Valid Dates
8/25/2019 9:24:00 AM
9/19/2019 5:00:00 PM
Documents/Attachments
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