First Amendment to the Iowa Department of Human Services 
Family Centered Services Request for Proposal

This Amendment to RFP Number FWBP-CPS-27-001 is effective as of October 20, 2025.  The RFP is amended as follows:

Revision 1.  Section 1.3.2.1, Family Casework on Agency Child Welfare Service Cases and Non-Agency Services Cases, subpoint "B" is deleted and replaced as follows:

Performance Measure 2: Families served by the Contractor will receive in-person contacts at the frequency determined by their case progression each month. The target is to achieve 90% on all Cases served.  

Revision 2.  Section 3.2.6.3, Information About Project Manager and Key Project Personnel, sub bullet #2, is deleted and replaced as follows:

Provide the average and median years of experience as of September 1, 2025, of frontline staff (direct service providers and their supervisors), and the percentage of staff who have experience providing In-Home services at the following intervals- less than 1 year, 1-2 years, 2-5 years, and 5+ years. This should be based on each employee’s overall experience providing In-Home services, not just employment with the Bidder’s organization. 

Revision 3.  Attachment P: Family Centered Services Flow Chart, is added as an Attachment to this Request for Proposal. 

Revision 4.  Attachment L, Question 3, Service Documentation and Reporting Deliverables on open Agency Child Welfare Service Cases, subpoint "B" "e" is deleted and replaced as follows:

Documents that identify natural supports – The Contractor shall develop a map of Kin and Fictive Kin relationships to the Family using the Social Network Map within the first 45-60 calendar days of a Case referral and provide a copy within 10 Business Days of completion or revision.  

Revision 5.  Attachment L, Question 6, sub point "A" "a" is added as follows:

When the Agency sends a referral after 5:00 p.m., the first day of the 10-calendar day unit will be considered the day of the first in-person contact with the Family, which shall occur within 24 hours of the Contractor receiving the referral.

Revision 6.  Attachment L, Question 7, Service Documentation and Reporting Deliverables, sub point "B" "b" "i" is deleted.

Revision 7.  Attachment L, Question 8, Service Documentation and Reporting Deliverables, sub point "B" "a" is deleted and replaced as follows:
Family Interaction Observation Note - The Contractor shall complete an Agency-developed Family Interaction observation note prepared by the FSS/FSW after each Family Interaction facilitated by Contractor staff. A summary of the observation notes shall be submitted to the Agency as part of the Family Casework monthly Progress Report. Due dates for the Case progress report are calculated from the effective date of the Family Casework referral. These reports shall be provided each month within five Business Days from the end of the month of service provision.  

Revision 8.  Request for Proposal Appendix A, Casework Contract Matrix is deleted and replaced as follows:
Appendix A
Casework Contact Matrix
 
Intact Families
Initiation Phase 	Service Phase 	Monitoring Phase/Prepare for Discharge 	
•	4 – 45” contacts               
•	Each child must be seen at least once per month 
•	2 contacts in the home 
•	First 2 months of the case 
 	•	3 – 45” contacts 
•	Each child must be seen at least once per month 
•	home visit must occur 
•	Typically 4 – 6 months 	•	HHS must approve stepdown 
•	1 – 45” contact 
•	Each child must be seen at least once per month 
•	home visit must occur 
•	Typically 2 months 	
 
Out of Home Care 
Initiation Phase 	Service Phase 	
•	4 – 45” contacts 
•	2 contacts in the home 
•	First 2 months of the case 
 	•	Same as above (3 – 45”) 
•	1 contact in parent’s home 
•	Move to Intact Families- Service Phase upon reunification 	

Moving from one Phase to the Next 
 
Families must meet the criteria below for Casework Contacts to progress: 
 
Initiation Phase to Service Phase- The initial Family Functioning Assessment has been completed, the Case Plan/Service Plan is developed, and the first FFM has been held. HHS may elect to communicate a need to maintain at the initiation phase, but the standard will be for stepdown to occur once these items have been completed.  
 
Service Phase to Monitoring Phase- The structure of the Family’s day has been identified and is consistent*. The most recent Family Functioning Assessment has identified no new areas of need. There have been no new reports of abuse or neglect for at least 3 months. HHS has indicated the case is anticipated to close in the next 1-2 months. 

* Structure and consistency refers to the general routine of a family's day, including responding to the children's needs based on their wake/sleep cycles, attending school, mealtimes, and bedtime. The provider does not need to observe each part of the day but should have a good understanding of the family's day-to-day routine and be able to communicate this in monthly progress reports. 

Revision 9.  Request for Proposal Appendix B, Contract Payment Matrix*is deleted and replaced as follows:
Appendix B
Contract Payment Matrix*

Service Area 	 	Anticipated Avg Total Caseload (Monthly) 	Anticipated Max Caseload (Monthly) 	Payment** 	
WISA 	Family Casework 	 	702 	$10.95 million annually paid as $912,700 monthly 	
	SafeCare 	 	80 		
	Family Preservation Services 	 	23 		
	Family Interactions 	 	345 		
 	Non-Agency Services 	 	33 		
 	Total all case types 	1109 	1183 	 	
 	 	 	 	 	
NISA 	Family Casework 	 	549 	$8.57 million annually paid as $714,000 monthly 	
	SafeCare 	 	63 		
	Family Preservation Services 	 	18 		
	Family Interactions 	 	270 		
 	Non-Agency Services 	 	33 		
 	Total all case types 	907 	933 	 	
 	 	 	 	 	
EISA 	Family Casework 	 	671 	$10.47 million annually paid as $873,000 monthly 	
	SafeCare 	 	77 		
	Family Preservation Services 	 	22 		
	Family Interactions 	 	330 		
 	Non-Agency Services 	 	33 		
 	Total all case types 	1076 	1133 	 	
 	 	 	 	 	
CRSA 	Family Casework 	 	641 	$10.00 million annually paid as $833,000 monthly 	
	SafeCare 	 	73 		
	Family Preservation Services 	 	21 		
	Family Interactions 	 	315 		
 	Non-Agency Services 	 	33 		
 	Total all case types 	1071 	1083 	 	
 	 	 	 	 	
DMSA 	Family Casework 	 	641 	$10.00 million annually paid as $833,000 monthly 	
	SafeCare 	 	73 		
	Family Preservation Services 	 	21 		
	Family Interactions 	 	315 		
	Non-Agency Services 	 	33 		
 	Total all case types 	1069 	1083 	 	
* Anticipated Caseloads and monthly payments reflected in Appendix B are based on total Case numbers for each Service Area. If two Bidders are awarded contracts for a Service Area, the Caseloads and payments shall be equally divided for that Service Area. 
 
**Payment is based on the total number of all Case types each month. The Agency reserves the right to review actual service costs and adjust payment to reflect actual costs. See Section 1.3.4 Contract Payment Methodology for more information.   

Revision 10.  Attachment N – Cost Report for FCS Payments is deleted and replaced with Amendment 1 Attachment N-Cost Report for FCS Payments (QA1Update):